We’re here to make a difference

For dogs, for cats, for animals all around. And for the people who love them.

How? By learning, by listening, by recognising what pets and pet people need. And by doing everything we can to get it for them. We’re here to make a true differentiation in the pet space.

#LifeatHUFT?

Let’s be honest, it’s no walk in the dog park. Staying a few steps ahead of the rest needs serious commitment and a lot of hard work.

Yes, we’ve got a 10-year head start in this space, but working here is about pushing boundaries. Taking something that everyone thinks is perfect and making it even better.

Being world class requires agility, urgency, excellence and a dogged commitment to be world class. That's the bar we set for ourselves.

- Samarth Narang, CEO

Does the hard work pay off?

It generally does. We’ve won Brand of the Year twice at the World Branding Awards. And of course we celebrated! But after, we went right back to the drawing board. Because there’s always new things to discover, new ideas to test and plenty to be done. Enjoying the journey is just as important and savouring the reward.

Best - in - show benefits

Comprehensive Health Plans

Personal days & Sick Leaves

Pet friendly work environment

Generous Parental and family leave

Learning and Development

Annual Travel

Don’t Think For A Minute That We Could Do All This Without Teamwork

You want to be top dog? Sure, we recognise achievements but remember the Law of the Jungle? The strength of the pack is the wolf and the strength of the wolf is the pack.

Also, don’t let all the cute puppy pictures fool you. Sure, everything we do is for animals but that doesn’t mean we’re up to our ears in furry creatures. Well, not always anyway.

Besides our serious online presence, we’re now at 27 stores around the country and growing. Emphasis on the growing. We’re not giving up on being the leading brand for pets in India. And we want our pack to grow with us.

Our Values

Innovation

  • We continue to push the boundaries of what is possible in our work
  • We make products that are more efficient and functional than the ones we designed before
  • We continually strive to find better and different ways of doing things
  • We challenge assumptions and existing ways of operating; find newer approaches and continually move out of our comfort zone

JOY

  • We love what we do
  • We are excited to learn and better ourselves
  • We care intensely about creating joyful experiences for each other, our pets and our customers
  • We are excited by new opportunities and the chance to showcase what we are good at

IMPACT

  • We accomplish crazy amounts of work
  • We are very results oriented
  • We consistently endeavour to improve our performance and build trust amongst our stakeholders
  • We are passionate about changing lives - for ourselves, our team, our customers and our pets

COMMITMENT

  • We show up on time, respect others’ and our own time
  • A promise is sacred - so “we mean what we say, we say what we mean”
  • We relentlessly work at mastering our craft, getting better at what we do
  • When the going gets tough, we persevere and together find solutions

COURAGE

  • We take risks and learn through possible failure
  • We speak our mind when it’s in HUFT’s interest, even if it is hard to so
  • We question actions and behaviours that are inconsistent with our values
  • We don’t throw each other under the bus and have each other’s back 100% of the time
  • We are vulnerable and honest, for the sake of our learning and growth
  • Innovation

  • Joy

  • Impact

  • Commitment

  • Courage

Have any questions about joining us?

reach out to hireme@headsupfortails.com

Join Us

Marketing
Content Writer
Delhi India
Experience: 2 - 4 Years

Summary

The individual in this role will be a passionate animal lover (preferably a pet parent) who will create effective, engaging and creative content for all our communication and collaterals including newsletters, ads, product descriptions and more. S/he will be a highly collaborative team player, working with multiple teams to ensure that our messaging is consistent across multiple platforms.

What Heads Up For Tails Can Offer You

  • A challenging, exciting, ambitious work environment where you can bring your pets along!
  • A work culture that encourages you to demonstrate ownership and take charge of your own journey and success
  • The opportunity to be a part of one of the fastest growing organizations in the pet industry
  • Access, awareness, and education on quality pet care
  • Unlimited learning opportunities

Responsibilities

  • Brainstorm with all the relevant teams for new ideas and strategies for effective content
  • Write clear marketing copy to promote our products/services
  • Develop content for blogs, articles, product descriptions, social media, and the company website.
  • Prepare well-structured drafts; proofread and edit content pieces before publication
  • Conduct keyword research and use SEO best practices to increase traffic to the company website.
  • Promote content on social media
  • Identify customers’ needs and gaps in our content and recommend new topics
  • Ensure all-around consistency (style, fonts, images, and tone)

Minimum Qualifications, Skills and Competencies

  • 2-4 years of proven experience as a content writer for an E-Commerce outfit
  • Writing style to create interest and engagement from users
  • Writing content to be grammatically flawless and present informative unique content
  • Creative & imaginative skills with excellent communication skills
  • The ability to independently manage multiple competing demands and to constantly re-prioritize; extremely collaborative
  • An extremely high sense of urgency and ability to work in a fast-paced, ever-changing environment
  • Existing portfolio of published work
Customer Delight
Executive, Customer Delight
Delhi India
Experience: 2 - 5 Years

Summary

The Executive, Customer Delight acts as a liaison between the organization and customers. As a passionate animal lover, s/he will play a critical role in helping and supporting our customers make the right choices for their pets. S/he will be patient, empathetic, and passionately communicative. The individual in this role would love to talk and genuinely be excited to help customers. S/he will ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Team Overview

At Heads Up For Tails, we believe that customer is king. Our Customer Care and Delight team ensures that our customers have a joyous, supportive and informed experience with us every time they shop with us. By playing a critical role in providing an interface between customers and the organization, the team is responsible for providing product & service- related information and resolving customer’s problems & queries, in a timely, efficient manner and in keeping with our organization values and culture.

What Heads Up For Tails Can Offer You

  • A challenging, exciting, ambitious work environment where you can bring your pets along!
  • A work culture that encourages you to demonstrate ownership and take charge of your own journey and success.
  • The opportunity to be a part of one of the fastest growing organizations in the pet industry.
  • Access, awareness and education on quality pet care.
  • Unlimited learning opportunities.

Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Answering large amounts of incoming calls professionally to provide information about products, services, receive orders, cancel orders, and obtain details of complaints
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Building sustainable relationships and trust with customer accounts through open and interactive communication
  • Meeting personal/customer service team sales targets and call handling quotas; generating sales leads wherever necessary
  • Keeping records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Providing accurate, valid and complete information by using the right methods/tools
  • Making regular calls to existing customers or potential customers to provide education, support, troubleshooting, and sales information, related to products or services we offer

Minimum Qualifications, Skills and Competencies

  • Graduate/ Post Graduate degree in any discipline
  • Proven customer support experience or experience as a client service representative (2-5 years of experience)
  • Excellent communication (verbal and written) skills in Hindi and English
  • Customer orientation and ability to adapt/respond to different types of characters
  • Good listening ability to understand customer issues very clearly and provide resolution
  • Ability to function independently as well as in a team, multi task in a high energy environment
  • Demonstrated ownership to resolve challenging customer issues, escalating when necessary
  • Ability to maintain regular and reliable attendance, including the daily schedule; operational flexibility with the working schedule may be expected to work weekends, holidays and event
  • Familiarity with Microsoft Office especially Word and Excel

Preferred Qualifications

  • Residing in the proximity of Vasant Kunj will be a plus
  • Age group 28-32
Human Resource
Recruitment Executive
Delhi India
Experience: 1 - 3 Years

Responsibilities

  • Partnering with hiring managers to determine staffing needs.
  • Screening resumes, performing in-person and phone interviews with candidates and providing the necessary inputs during the hiring process.
  • Administering appropriate organization assessments
  • Performing reference and background checks
  • Making recommendations to organization hiring managers
  • Coordinating interviews with the hiring managers
  • Following up on the interview process status
  • Maintaining relationships with both internal and external clients to ensure staffing goals are achieved
  • Communicating employer information and benefits during the screening process
  • Staying current on the organization’s organization structure, personnel policy, and federal and state laws regarding employment practices
  • Serving as a liaison with area employment agencies, colleges, and industry associations wherever needed
  • Completing timely reports on employment activity regularly and accurately
  • Conducting exit interviews wherever required and looping the feedback into the hiring strategy

Experience/Skills Required

  • At least 1-3 years of working experience in a relative field
  • Comfortable with presenting data and incorporating it into reporting across multiple levels of the organization
  • Self-motivated and able to work as part of a team in a fast-paced environment with changing priorities.
  • Strategic, analytical and creative thinker; able to create and develop new methods for improvement
  • Goal orientated: ability to stay focused on delivering results
  • Strong interpersonal skills and the ability to work with individuals across all organizational levels required.

FAQs

Do I have to have a pet to work at Heads Up For Tails?

While we do hire individuals who may not have pets, we do believe that having pets or a relationship with animals plays a huge role in building engagement in our work, being consistently inspired and finding meaning in what we do.

What is the selection process at Heads Up For Tails?

We have 4 stages in our selection process:

  • Phone Interview: If we find your application to be fit with our role requirements, a member of our team will get in touch with you for a phone interview. This is a preliminary discussion to expand on your application and understand a little more about your interest in working with us.
  • Culture Interview: If you are successful in the phone interview, we will take you forward for a Culture Interview with an experienced member of our People team. At Heads Up For Tails, we value ‘attitude over aptitude’ and it is critical to us that every potential HUFTian we bring into our pack understands and resonates with our culture and shared values.
  • Technical Assignment: If you are taken forward post the Culture Interview, we’ll share a technical assignment with you (for some roles, this may not be the case). The purpose of this assignment is two fold: a) to give you a sense of what your role looks like in execution, b) for us to understand the skill and competency levels you are bringing into this role.
  • Final Interview: If you clear the technical assignment round, the last step of the interview process is a final interview with a panel of Senior Leaders and/or Vertical Leads.

I have submitted my application. What can I expect?

Our team will take between 4-7 days to get back to you on your application. If your application fits with our role requirements, we will take you forward in the selection process. Overall, you can expect 10-12 days of a selection process for any role that you apply to at Heads Up For Tails.

Do I get feedback on my application process?

While we truly value feedback and believe it’s critical for continuous learning, unfortunately, given the volume of applications we receive, we are unable to provide personalised feedback to you.

I have more than the necessary qualifications for this role but I wasn’t taken forward in the application process. Why?

While we appreciate the experience, skills and qualifications that each of our applicants bring to the process, we find ourselves taking difficult calls from an existing pool of highly qualified candidates and unfortunately, can’t connect with each and everyone.

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