FREQUENTLY ASKED QUESTIONS

  • How do I choose the correct size for the dog sweaters or dog sweatshirts?

    While choosing dog sweaters or dog sweatshirts for your furry one, please refer to the size chart and fit guide.

  • Are the dog sweaters and dog jackets machine-washable?

    Yes, all HUFT dog sweaters can be machine-washed in cold water. Do not tumble dry or bleach. Dry flat in shade to prevent excessive stretching.

  • What are the dog sweaters made of?

    Our cable-knit pullover dog sweaters are made of Acrylic fabric that is soft, warm, comfortable, lightweight and super easy to wear.

  • Is there a zip or Velcro closure for dog sweaters or is it a pullover?

    Our dog sweaters are super comfy, pullover winter wear, designed to fit dogs of all sizes.

  • The dog sweaters size got stretched after a single wash! What can I do now?

    All customers are advised to follow the wash care instructions provided for the dog sweaters to maintain its shape and quality. In the event the dog sweaters lose their shape, it is impossible to restore it.

  • Do the dog jackets have a hole on top for harness loops?

    Yes, all HUFT dog jackets come with a hole so the leash can be attached to your dog’s harness.

  • Are the dog jackets padded and water-resistant?

    Yes, all HUFT dog jackets are padded and have a water-resistant top.

  • Will the dog jackets cover my dog’s chest?

    Our dog jackets come in different styles and sizes. Please refer to the size chart and fit guide before choosing the perfect one for your dog!

  • What kind of closure do the dog jackets have?

    The dog jackets have a velcro fastening closure for ease of wear.

  • Are the dog jackets suitable for temperatures below zero degrees?

    Our dog jackets are designed to keep your pet warm during cold temperatures. However, different dog breeds react differently to extreme temperatures. We recommend noting how your pet reacts to the weather as well as the product. Eg. If your dog's uncomfortable with the jacket on, it's best to take it off and keep your dog indoors.

  • Will the dog sweatshirt keep my dog warm?

    Our dog sweatshirt is suitable for mild winters. For severe winters, we recommend our padded dog jackets.

  • How many zips do you have in the dog beds for winter?

    Our dog beds for winter have different functional zippers. The Lounger Dog Beds have two zippers. The first zipper is on the base to help you remove the side boulder cushions, while the second zipper is inside to help you remove the center cushions. The Cushion Dog Beds have a single zipper on the side

  • Is the filling of the HUFT dog bed removable? If yes, how to clean it?

    The inside cushions of the HUFT dog bed are removable. It is recommended to wash them by hand however they can be machine-washed as well. For machine wash, use a mild detergent in a gentle cycle. Do not tumble dry. Dry flat in shade to maintain the shape of the cushion.

  • Are the dog beds for winter waterproof? How can they be washed at home?

    The dog beds for winter are not waterproof but can be cleaned and washed easily for better use. Please refer to the care instructions for your dog’s bed before washing them!

  • Are all the HUFT dog sweaters, dog sweatshirt, dog jackets and beds made in India?

    Yes! All our dog sweaters, dog sweatshirt, dog jackets and dog beds for winters are proudly made in India!

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FAQs

Do we sell pets?

No, we do not sell pets, we only sell products that pets need.

Delivery timeline

Once an order is placed, it will be dispatched in 1-2 working days. After shipping, delivery will take 2-5 business days.

Deliveries within Delhi NCR will be done within 48 hours from the date of order.

Personalised Orders may take 10-15 days for delivery.

You will also receive an email and SMS with tracking details to track your package.

Note: Orders can also be tracked through this chatbot (Main Menu).

Exchange & Return Policy

Exchange is allowed only on certain items (within 7 days) Please refer to the following link:

https://headsupfortails.com/pages/faqs

What size would fit my pet?

Please refer to the size chart provided on the product details page for product specific sizing. For further queries, please contact Customer Service.

What are the modes of payment we accept?

Credit Cards (Domestic & International), Cash on Delivery, Debit Cards, UPI and NetBanking.

Do we customize?

Yes, we do customise according to your pet’s needs. We can have beds, bowls, name tags, collars, leashes, toys, and almost anything else specially designed to suit your pet.

Talk to Customer Service