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Generally Asked Questions

Size Chart Instructions

Shipping and Order Tracking

Return, Exchanges & Cancellations

Modes Of Payment

Gift Cards and Coupons

Generally Asked Questions

Do we sell pets?
No, we do not sell pets, we only sell products that pets need.
What size would fit my pet?
Please refer to the size chart provided on the product details page for product specific sizing.
For further queries, please contact Customer Service.
What are the modes of payment we accept?
Credit Cards, Cash on Delivery, Debit Cards, UPI and NetBanking.
Do we customise?
Yes, we do customise according to your pet’s needs. We can have beds, collars, leashes, name tags, bowls, toys, and almost anything else specially designed to suit your pet.

Size Chart Instructions

What size would fit my pet?
Please refer to the size chart provided on the product details page for product specific sizing.
For further queries, please contact Customer Service.

Shipping and Order Tracking

How long does an order made online take to reach me?
Orders are normally dispatched within 24 hours and usually take 1-3 working days to be delivered based on your location. Orders placed for NCR location are delivered in 1 Business Day (subject to availability of products in our Gurgaon warehouse) Custom-made products will take longer to ship than others. You will receive an approximate timeline when you place your order. Generally, custom-made products could take between 7-10 days to reach you.

Orders can be tracked through our whatsapp chatbot as well.

Return, Exchanges & Cancellations

Can I cancel my online order?
Cancellations can be made before the product is dispatched. You can make a cancellation on the website or by emailing us on hello@headsupfortails.com
What if I receive damaged goods / expired products?
We keep a very eye on our goods and are careful not to stock or ship products that have passed their expiry date. If damage has occurred in transit, do get in touch with us on hello@headsupfortails.com within 24 hours of your delivery
How long is store credit valid for?
You can get store credit when you want to exchange an item. We prefer immediate exchanges but in special circumstances, we can extend store credit for the span of one month.

Return, Exchanges & Cancellations

How many days after I buy something can I return it?
Please make sure that you raise an exchange request within 5 days of the product delivery.
How do I raise an exchange request?

Click here to submit an exchange or a return

To raise an exchange request, please follow the instructions below:
Step 1: Mention your order ID and send a photograph of the package to hello@headsupfortails.com
Step 2: We will send someone to pick up the product from you at no cost to you*. Please make sure that the product is unused with all tags intact. Do keep the pick up slip safely with you so that we can coordinate with our delivery partners on your product.
Step 3: Once we receive your product at the warehouse and conduct a quality check, we will either offer you an exchange or store credit, in accordance with our policy.

Note that in case the product for exchange is unavailable, we will offer you store credit and keep you posted on when the item is back in stock.
*Our Retail and Customer Delight representatives are extremely qualified to support you in picking the right size for your pet, so please do reach out to them for a size recommendation before you make your purchase.
**Note that while the first exchange is free of cost, consequent exchanges may be at a cost borne by the customer.
What all products are eligible for exchange and returns?
We will NOT accept returns or exchanges for the following items (unless received damaged or spoilt):
  • Edible and perishable items like food, treats etc
  • Personalised products that are made to order
  • Beds, play pens, crates & carriers
  • Dog Toys & Cat Toys
  • Items purchased during sales
  • Face Masks
  • Dog Pads/Diapers
  • Medicines & Supplements

Returns and exchanges will also not be accepted in the following circumstances:
  • If request is initiated after 5 business days of order delivery
  • Product is used or altered
  • Product is damaged due to misuse/overuse by the customer
  • Returned attempted without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged
  • Items purchased on discounted price are also not eligible for return/exchange
How long is store credit valid for?
You can get store credit when you want to exchange an item. We prefer immediate exchanges but in special circumstances, we can extend store credit for the span of one month.
Can I cancel my online order?
Cancellations can be made before the product is dispatched. You can make a cancellation on the website or by emailing us on hello@headsupfortails.com
What if I receive damaged goods / expired products?
We keep a very eye on our goods and are careful not to stock or ship products that have passed their expiry date. If damage has occurred in transit, do get in touch with us on hello@headsupfortails.com within 24 hours of your delivery

Modes Of Payment

What modes of payment are accepted?
Credit Cards (Domestic & International), Cash on Delivery, Debit Cards, UPI and NetBanking

Gift Cards and Coupons

How do I redeem a gift card?
1. Log in to www.headsupfortails.com.
2. Add your items to cart
3. Proceed to check out
4. Enter the coupon code in the box that has the text: “gift cards or discount code”.
5. The amount will be deducted from the gift card
6. Any unused balance will remain on your gift card for a period of 6 months from date of issue.

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FAQs

Do we sell pets?

No, we do not sell pets, we only sell products that pets need.

Delivery timeline

Once an order is placed, it will be dispatched in 1-2 working days. After shipping, delivery will take 2-5 business days.

Deliveries within Delhi NCR will be done within 48 hours from the date of order.

Personalised Orders may take 10-15 days for delivery.

You will also receive an email and SMS with tracking details to track your package.

Note: Orders can also be tracked through this chatbot (Main Menu).

Exchange & Return Policy

Exchange is allowed only on certain items (within 7 days) Please refer to the following link:

https://headsupfortails.com/pages/faqs

What size would fit my pet?

Please refer to the size chart provided on the product details page for product specific sizing. For further queries, please contact Customer Service.

What are the modes of payment we accept?

Credit Cards (Domestic & International), Cash on Delivery, Debit Cards, UPI and NetBanking.

Do we customize?

Yes, we do customise according to your pet’s needs. We can have beds, bowls, name tags, collars, leashes, toys, and almost anything else specially designed to suit your pet.

Talk to Customer Service