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FREQUENTLY ASKED QUESTIONS
What is the HUFT Referral Program?
The HUFT Referral Program is a fun and easy way of spreading the word about your favourite pet care brand, and getting goodies in the process. All you have to do is register yourself and refer Heads Up For Tails to other pet parents in your life.
How do Referral Programs work?
It’s simple! Under the HUFT Referral Program, you can be a “Referrer” if you register yourself and refer family/friends (the “Referee”) to sign up and make a purchase on the HUFT website. Once you register, we’ll send you a confirmation email with a unique coupon code of ₹250 which you can then share with them. Once they make a purchase (minimum value of ₹1499), they will instantly get ₹250 Off on their cart value. Once the order is delivered to them, the Referrer will get a Coupon Code of ₹500.
What rewards can I earn from the HUFT Referral Program?
The Referee can use the unique coupon code to get ₹250 Off on their cart value when placing an order on the Heads Up For Tails website. After the purchase is made and delivered, the Referrer will get a Coupon Code of ₹500.
How can my family/friends use the unique coupon code under the Referral Program?
The Referees can enter the unique coupon code during Checkout while placing the order.
My family/friends have made the purchase. How do I get my reward?
Once your family/friends have made a purchase (minimum value of ₹1499), they will instantly get ₹250 Off on their cart value. You (the Referrer) will get a Coupon Code of ₹500 after their order is delivered.
What is the validity of the unique coupon code?
The unique coupon code is valid for 30 days once you register yourself and have received the code in your email.
What is the minimum order value for the coupon code to be applicable?
The Referee should make a minimum purchase of ₹1499 to be able to apply the unique coupon code during Checkout.
Can the unique coupon code be used on discounted products / products on sale?
As of now, the coupon code under the Referral Program cannot be clubbed with any other offer or used on products already on sale.
Who can use the unique coupon code?
The coupon code can only be used by Referees who are new customers and have never shopped from the HUFT website before.
Where can my family/friends use the unique coupon code?
The Referee can use the coupon code during Checkout while placing the order on the Heads Up For Tails website.
Can the coupon code be used on any HUFT product or category?
The coupon code can be used to purchase any non-discounted products on the HUFT website.
My family/friend wants to return/exchange the order they used the coupon code on. Is it possible?
Under the HUFT Referral Program, the Referee can only exchange the order placed. We don’t offer any returns on the same. Any difference in the order value of the exchanged products will have to be borne by the Referee.
Can my family/friends opt for cash back instead of a gift card?
As of now, the HUFT Referral Program is valid only via unique coupon codes.
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Do we sell pets?
No, we do not sell pets, we only sell products that pets need.
Once an order is placed, it will be dispatched in 1-2 working days. After shipping, delivery will take 2-5 business days.
Deliveries within Delhi NCR will be done within 48 hours from the date of order.
Personalised Orders may take 10-15 days for delivery.
You will also receive an email and SMS with tracking details to track your package.
Note: Orders can also be tracked through this chatbot (Main Menu).
Exchange & Return Policy
Exchange is allowed only on certain items (within 7 days) Please refer to the following link:
What size would fit my pet?
Please refer to the size chart provided on the product details page for product specific sizing. For further queries, please contact Customer Service.
What are the modes of payment we accept?
Credit Cards (Domestic & International), Cash on Delivery, Debit Cards, UPI and NetBanking.
Do we customize?
Yes, we do customise according to your pet’s needs. We can have beds, bowls, name tags, collars, leashes, toys, and almost anything else specially designed to suit your pet.