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huft vetline

Questions like “Is this food safe to share with my pet?” or “My pet seems a bit low, how can I tell if he’s sick?” often leave caring pet parents like you feeling confused. Many turn to the internet for help as a qualified professional may not be immediately accessible to give you answers.

This is where HUFT Vetline comes in.

HUFT has collaborated with Vet Connection in the U.K. to give you a direct line to experienced, RCVS - registered veterinary professionals. For over 18 years, Vet Connection has been providing accessible, convenient, cost-effective, and qualified veterinary advice to pet parents across the globe.

HUFT has collaborated with Vet Connection in the U.K. to give you a direct line to experienced, RCVS - registered veterinary professionals. For over 18 years, Vet Connection has been providing accessible, convenient, cost-effective, and qualified veterinary advice to pet parents across the globe.

We help in providing Direct Access to
Qualified Veterinary Professionals

24x7 year-round access to nurses registered with the RCVS

Advice on everyday health issues & pet care needs

Late-night virtual assistance

Speedy & Timely Advice on a
Wide Range Of Issues

  • Wellness &
    behavioural issues

  • Diet, Changing
    Foods, & Exercise

  • Adopting a new
    puppy or kitten

  • Moving house
    with your pet

  • Seasonal ‘do’s and
    don’ts’

  • Health check-up
    advice

how to get started?

Frequently Asked Questions

  • What is HUFT Vetline?

    It's a feature that connects you with veterinary nurses in the UK to provide support on any medical issues that you may be facing with your pet.

  • What kind of pet problems can HUFT Helpline help me with?

    Our nurses are qualified to provide advice and recommendations on almost all health and behavioural issues. They will also help you assess the urgency and criticality of the medical condition. Some of the situations that you can expect solutions to include:

    • "My dog is throwing up yellow bile. What should I do?"
    • "There is a discharge from my cat's eyes."
    • "My dog is scratching his ears and his ears are smelly."

    Please note that in critical or emergency cases, visit your local vet immediately.

  • Are there any timings to use the HUFT Vetline?

    Our nurses are available 24×7, all days of the year, any time of the day.

  • Is there a limit as to how many consultations one can have per month/year?

    There is no limitation on the number of sessions you can access during your subscription period. Once your subscription period expires, you can renew it to continue accessing the service as much as you’d like.

  • Which pet types is this service for?

    This service can be used for dogs and cats.

  • Do I still need to visit a vet after using this service?

    Yes! This service in no way substitutes the medical advice that you are getting from your local vet. It only provides a first solution to how you can manage a particular health condition with your pet. You will be recommended to visit your vet and get any necessary medications, tests etc done.

  • Why can't I see the nurse I'm talking to?

    Unfortunately, this is not a feature that's available on this platform yet. We will be launching a video-calls feature soon.

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About Heads Up For Tails

Heads Up For Tails is a premium pet care brand that provides quality products for and services to furry family members. We are a national pet supply store with 42 retail stores (including 18 HUFT spas) spread across Delhi NCR, Bengaluru, Mumbai, Pune, Chennai, Hyderabad, Lucknow, Ahmedabad and Ludhiana with an e-commerce website that offers nationwide delivery. When it comes to pet supplies and pet products, we have a ‘pets first’ approach and strongly believe that pets are family and family deserves only the best.

The Heads Up For Tails Online journey has been eventful, full of lessons and love; more than we had hoped for. Today, we are proud to have built a brand that chooses kindness and love, values relationships and trusts the magic of wagging tails. Pets are at the heart of everything we do at Heads Up For Tails and each collection we bring you, we do our best to honour them.

At Heads Up For Tails, the vision is simple.

We are here to help every home experience the joys of raising pets as a family. We want to create and curate pet products that bring joy to not just pets, but also pet parents. Everything you see on our website or our shelves—from pet clothing, grooming products, toys, essentials to pet accessories—has been created and curated with a lot of love, care, research and respect for our furry companions.

Just like you, we want to offer your pet the best pet supplies online in the most convenient way possible. Therefore, we only create and curate the best and safest pet products, be it in-house, other brands or exclusive collaborative efforts. These include, but are not limited to:

Sara’s Treats Yakies KONG Disney Disney @Marvel Pet Head Farmina Orijen Acana Schesir Trixie

HUFT is a one-stop pet supply store where we also offer personalised offerings. These make your pet feel special and also commemorate the special occasions in your life such as pet birthdays and festivals.

HUFT Brand Ambassador

Is your pet the real star of your family and the Internet?
Do their loveable antics make your day?
Do they have an Instagram account and more followers than you?
Now is the chance to let your pet become a part of India’s most popular and loved pet pet care brand. Sign up to become a HUFT Ambassador , create adorable content, meet the community and take home exciting rewards!

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FAQs

Do we sell pets?

No, we do not sell pets, we only sell products that pets need.

Delivery timeline

Once an order is placed, it will be dispatched in 1-2 working days. After shipping, delivery will take 2-5 business days for delivery.

Deliveries within Delhi NCR will be done within 48 hours from the date of order.

Personalised Orders may take 10-15 days for delivery.

You will also receive an email and SMS with tracking details to track your package.

Note: Orders can also be tracked through this chatbot (Main Menu).

Exchange & Return Policy

Exchange is allowed only on certain items (within 7 days) Please refer to the following link:

https://headsupfortails.com/pages/faqs

What size would fit my pet?

Please refer to the size chart provided on the product details page for product specific sizing. For further queries, please contact Customer Service.

What are the modes of payment we accept?

Credit Cards (Domestic & International), Cash on Delivery, Debit Cards, UPI and NetBanking.

Do we customize?

Yes, we do customise according to your pet’s needs. We can have beds, bowls, name tags, collars, leashes, toys, and almost anything else specially designed to suit your pet.

Talk to Customer Service