WE’RE HERE
TO MAKE A DIFFERENCE

For dogs, for cats, for animals all around. And for the people who love them.

WE’RE HERE
TO MAKE A DIFFERENCE

For dogs, for cats, for animals all around. And for the people who love them.

HOW?

By learning, by listening, by recognising what pets and pet people need. And by doing everything we can to get it for them. We’re here to make a true differentiation in the pet space.

Being world class requires agility, urgency, excellence and a dogged commitment to be world class.

That's the bar we set for ourselves.

Samarth Narang CEO

#LIFEATHUFT?
Let’s be honest, it’s no walk in the dog park!

Staying a few steps ahead of the rest needs serious commitment and a lot of hard work.

Yes, we’ve got a 10-year head start in this space, but working here is about pushing boundaries. Taking something that everyone thinks is perfect and making it even better.

Staying a few steps ahead of the rest needs serious commitment and a lot of hard work.

Yes, we’ve got a 10-year head start in this space, but working here is about pushing boundaries. Taking something that everyone thinks is perfect and making it even better.

DOES THE HARD WORK PAY OFF?

It generally does.
We’ve won Brand of the Year twice at the World Branding Awards. And of course we celebrated!

But after, we went right back to the drawing board. Because there’s always new things to discover, new ideas to test and plenty to be done.

Enjoying the journey is just as important and savouring the reward.

BEST - IN - SHOW BENEFITS

Health + wellness

Medical insurance plans for HUFTians
and their families

Salary + equity

We offer competitive salaries and offer equity
options to HUFTians who have completed 3 year with us

Office pets, of course

We can't be a pet company and not have canine and feline co workers

Thinking about your family

Parental leaves and pawternity leaves for when you bring
home a pet (because pets are family). We also offer bereavement
leaves, included for the loss of your pet companion

Shopping privileges

HUFTians get exciting discounts on all our existing
products and services, all year round

DON’T THINK FOR A MINUTE
that we could do all this without teamwork

DON’T THINK FOR A MINUTE
that we could do all this without teamwork

You want to be top dog? Sure, we recognise achievements but remember the Law of the Jungle? The strength of the pack is the wolf and the strength of the wolf is the pack.

Also, don’t let all the cute puppy pictures fool you. Sure, everything we do is for animals but that doesn’t mean we’re up to our ears in furry creatures. Well, not always anyway.

Besides our serious online presence, we’re now at 35+ stores around the country and growing. Emphasis on the growing. We’re not giving up on being the leading brand for pets in India. And we want our pack to grow with us.

OUR VALUES

Innovation

Joy

Impact

Commitment

Courage

Innovation

  • We continue to push the boundaries of what is possible in our work
  • We make products that are more efficient and functional than the ones we designed before
  • We continually strive to find better and different ways of doing things
  • We challenge assumptions and existing ways of operating; find newer approaches and continually move out of our comfort zone

JOIN US

CUSTOMER DELIGHT

Executive, Customer Delight

Delhi NCR

Experience: 2 - 5 years

APPLY NOW VIEW DETAILS

E COMMERCE / Marketing

Senior Graphic Designer

Delhi NCR

Experience: 5+ years

APPLY NOW VIEW DETAILS

E COMMERCE

QA Automation Engineer

Gurugram

Experience: 3-7 years

APPLY NOW VIEW DETAILS

OPERATIONS

Public Relations Manager

Delhi NCR

Experience: 5 - 10 years

APPLY NOW VIEW DETAILS

MARKETING

Social Media Manager

Gurugram

Experience: 5+ years

APPLY NOW VIEW DETAILS

RETAIL / MARKETING

Retail Marketing Manager

Delhi NCR

Experience: 6+ years

APPLY NOW VIEW DETAILS

MERCHANDISE TEAM

Visual Merchandiser

Delhi NCR

Experience: 2 - 4 years

APPLY NOW VIEW DETAILS

MARKETING

Community Manager

Gurugram

Experience: 2+ years

APPLY NOW VIEW DETAILS

Backend Operations

Backend Operations Associate

Gurugram

Experience: 2+ years

APPLY NOW VIEW DETAILS

Marketing Team

Brand Lead

Gurugram

Experience: 10 - 15 years

APPLY NOW VIEW DETAILS

E COMMERCE

Director, E-Commerce

Gurugram

Experience: 8 - 10 years

APPLY NOW VIEW DETAILS

HUMAN RESOURCES

Lead-Hiring and Sourcing

Gurugram

Experience: 5 - 8 years

APPLY NOW VIEW DETAILS

Ecommerce

Senior Catalog Associate

Gurugram

Experience: 2 - 4 years

APPLY NOW VIEW DETAILS

Supply Chain Team

Senior Data Analyst

Gurugram Warehouse

Experience: 3 - 4 years

APPLY NOW VIEW DETAILS

Supply Chain Team

Supply Chain Manager

Gurugram Warehouse

Experience: 7 - 10 years

APPLY NOW VIEW DETAILS

HUMAN RESOURCES

Manager, Learning & Development

Gurugram

Experience: 3+ years

APPLY NOW VIEW DETAILS

Have any questions about joining us?

Send a messgae or write to us at hireme@headsupfortails.com

{formbuilder:35480}

Generally Asked Questions

Do I have to have a pet to work at Heads Up For Tails?
While we do hire individuals who may not have pets, we do believe that having pets or a relationship with animals plays a huge role in building engagement in our work, being consistently inspired and finding meaning in what we do.
What is the selection process at Heads Up For Tails?

We have 4 stages in our selection process:

Phone Interview: If we find your application to be fit with our role requirements, a member of our team will get in touch with you for a phone interview. This is a preliminary discussion to expand on your application and understand a little more about your interest in working with us.

Culture Interview: If you are successful in the phone interview, we will take you forward for a Culture Interview with an experienced member of our People team. At Heads Up For Tails, we value ‘attitude over aptitude’ and it is critical to us that every potential HUFTian we bring into our pack understands and resonates with our culture and shared values.

Technical Assignment: If you are taken forward post the Culture Interview, we’ll share a technical assignment with you (for some roles, this may not be the case). The purpose of this assignment is two fold: a) to give you a sense of what your role looks like in execution, b) for us to understand the skill and competency levels you are bringing into this role.

Final Interview: If you clear the technical assignment round, the last step of the interview process is a final interview with a panel of Senior Leaders and/or Vertical Leads.

I have submitted my application. What can I expect?
Our team will take between 4-7 days to get back to you on your application. If your application fits with our role requirements, we will take you forward in the selection process. Overall, you can expect 10-12 days of a selection process for any role that you apply to at Heads Up For Tails
Do I get feedback on my application process?
While we truly value feedback and believe it’s critical for continuous learning, unfortunately, given the volume of applications we receive, we are unable to provide personalised feedback to you.
I have more than the necessary qualifications for this role but I wasn’t taken forward in the application process. Why?
While we appreciate the experience, skills and qualifications that each of our applicants bring to the process, we find ourselves taking difficult calls from an existing pool of highly qualified candidates and unfortunately, can’t connect with each and everyone.

Summary

The Executive, Customer Delight acts as a liaison between the organization and customers. As a passionate animal lover, s/he will play a critical role in helping and supporting our customers make the right choices for their pets. S/he will be patient, empathetic, and passionately communicative. The individual in this role would love to talk and genuinely be excited to help customers. S/he will ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Team Overview

At Heads Up For Tails, we believe that customer is king. Our Customer Care and Delight team ensures that our customers have a joyous, supportive and informed experience with us every time they shop with us. By playing a critical role in providing an interface between customers and the organization, the team is responsible for providing product & service- related information and resolving customer’s problems & queries, in a timely, efficient manner and in keeping with our organization values and culture.

What Heads Up For Tails Can Offer You

  • A challenging, exciting, ambitious work environment where you can bring your pets along!
  • A work culture that encourages you to demonstrate ownership and take charge of your own journey and success.
  • The opportunity to be a part of one of the fastest growing organizations in the pet industry.
  • Access, awareness and education on quality pet care.
  • Unlimited learning opportunities.

Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Answering large amounts of incoming calls professionally to provide information about products, services, receive orders, cancel orders, and obtain details of complaints
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Building sustainable relationships and trust with customer accounts through open and interactive communication
  • Meeting personal/customer service team sales targets and call handling quotas; generating sales leads wherever necessary
  • Keeping records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Providing accurate, valid and complete information by using the right methods/tools
  • Making regular calls to existing customers or potential customers to provide education, support, troubleshooting, and sales information, related to products or services we offer

Minimum Qualifications, Skills and Competencies

  • Graduate/ Post Graduate degree in any discipline
  • Proven customer support experience or experience as a client service representative (2-5 years of experience)
  • Excellent communication (verbal and written) skills in Hindi and English
  • Customer orientation and ability to adapt/respond to different types of characters
  • Good listening ability to understand customer issues very clearly and provide resolution
  • Ability to function independently as well as in a team, multi task in a high energy environment
  • Demonstrated ownership to resolve challenging customer issues, escalating when necessary
  • Ability to maintain regular and reliable attendance, including the daily schedule; operational flexibility with the working schedule may be expected to work weekends, holidays and event
  • Familiarity with Microsoft Office especially Word and Excel

Preferred Qualifications

  • Residing in the proximity of Gurgaon will be a plus
  • Age group 28-32

About Us

Heads Up For Tails is a luxury pet products brand with its paw-prints across India. We design, manufacture and customize stylish, high quality and utility driven pet products to improve the quality of your pet's life and make pet ownership delightful.

We were founded with the sole aim of making the lives of all pet companions better and on the strong belief that pets are family. By offering products and services that make pets more comfortable, healthier and happier, we hope to strengthen the bond between pet and parent.

With a firm belief in safety, innovation and empathy, we create and curate a range of relevant pet products and services. We are constantly adding to our inventory of products and services to provide parents with a holistic pet care experience and hope to become rock solid partners in each family’s pet parenting journey. We have been awarded the ‘Brand of the Year’ Award two times (2017 and 2019), most

recently awarded at Homburg Palace, Vienna.

Position Summary

As a Graphic Designer, you should have in-depth knowledge of graphic design, styles and layout techniques. You should also have experience executing marketing projects from conception to production, including websites, brochures and product packaging.

What Heads Up For Tails Can Offer You

  • A challenging, exciting, ambitious work environment where you can bring your pets along!
  • A work culture that encourages you to demonstrate ownership and take charge of your own journey and success
  • The opportunity to be a part of one of the fastest growing organizations in the pet industry
  • Access, awareness and education on quality pet care
  • Unlimited learning opportunities

Responsibilities

  • Manage a team of designers to support all marketing (online and offline) activities; hire and build out a world class design team
  • Work closely with the Marketing and E-commerce leads to ensure uniformity and consistency across brand language on multiple platforms
  • Strategize and develop our visual identity; stay up to date with design trends and adapt to our brand language
  • Work closely with the Creative Director to bring the brand alive across all design platforms
  • Execute design work for collaterals:
  • Design original pieces, including illustrations and infographics
  • Refine images, fonts and layouts using graphic design software
  • Apply typography techniques
  • Generate ideas to portray concepts and advertise products/services

Minimum Qualifications, Skills and Competencies

  • 5+ years of work experience as a Graphic Designer, preferably across digital Media.
  • Portfolio of completed design projects
  • Hands-on experience with image editing software, like Photoshop and Adobe Illustrator
  • Proficient in design software
  • Strong aesthetic skills with the ability to combine various colours, fonts and layouts
  • Attention to visual details
  • Ability to meet deadlines and collaborate with a team
  • Graduate from NIFT, NID or top design school
  • Excellent communication skills
  • Being a pet lover or a pet parent is a big plus!

About Us

Heads Up For Tails is a luxury pet products brand with its paw-prints across India. We design, manufacture and customize stylish, high quality and utility driven pet products to improve the quality of your pet's life and make pet ownership delightful.

We were founded with the sole aim of making the lives of all pet companions better and on the strong belief that pets are family. By offering products and services that make pets more comfortable, healthier and happier, we hope to strengthen the bond between pet and parent.

With a firm belief in safety, innovation and empathy, we create and curate a range of relevant pet products and services. We are constantly adding to our inventory of products and services to provide parents with a holistic pet care experience and hope to become rock solid partners in each family’s pet parenting journey. We have been awarded the ‘Brand of the Year’ Award two times (2017 and 2019), most recently awarded at Homburg Palace, Vienna.

Position Summary

As the QA Automation Engineer, you will design testing procedures for our website and mobile applications. In this role you will be responsible for analysing the functionality of applications and designing automated tests to validate their performance. You will also be required to identify bugs, install database and collaborate with the software design team.

What Heads Up For Tails Can Offer You

  • A challenging, exciting, ambitious work environment where you can bring your pets along!
  • A work culture that encourages you to demonstrate ownership and take charge of your own journey and success
  • The opportunity to be a part of one of the fastest growing organizations in the pet industry
  • Access, awareness and education on quality pet care
  • Unlimited learning opportunities

Responsibilities

  • Sketching out ideas for automated software test procedures.
  • Reviewing software bug reports and highlighting problem areas.
  • Writing automation scripts and implementing software applications.
  • Identifying quality issues and creating test reports.

Minimum Qualifications, Skills and Competencies

  • Bachelor’s Degree and at least 3-7 years of working experience in a relative field
  • Comfortable with presenting data and incorporating it into reporting across multiple levels of the organization
  • Self-motivated and able to work as part of a team in a fast-paced environment with changing priorities.
  • Strategic, analytical and creative thinker; able to create and develop new methods for improvement
  • Goal orientated: ability to stay focused on delivering results
  • Strong interpersonal skills and the ability to work with individuals across all organizational levels required.
  • Willingness to assist other departments to develop solutions and metrics

About Us

Heads Up For Tails is a luxury pet products brand with its paw-prints across India. We design, manufacture and customize stylish, high quality and utility driven pet products to improve the quality of your pet's life and make pet ownership delightful.

We were founded with the sole aim of making the lives of all pet companions better and on the strong belief that pets are family. By offering products and services that make pets more comfortable, healthier and happier, we hope to strengthen the bond between pet and parent.

With a firm belief in safety, innovation and empathy, we create and curate a range of relevant pet products and services. We are constantly adding to our inventory of products and services to provide parents with a holistic pet care experience and hope to become rock solid partners in each family’s pet parenting journey. We have been awarded the ‘Brand of the Year’ Award two times (2017 and 2019), most recently awarded at Homburg Palace, Vienna.

What Heads Up For Tails Can Offer You

  • A challenging, exciting, ambitious work environment where you can bring your pets along!
  • A work culture that encourages you to demonstrate ownership and take charge of your own journey and success
  • The opportunity to be a part of one of the fastest growing organizations in the pet industry
  • Access, awareness and education on quality pet care
  • Unlimited learning opportunities

Responsibilities

Key responsibilities include:

  • Develop a marketing communications plan including strategy, goals, budget and tactics
  • Develop media relations strategy, seeking high-level placements in print, broadcast and online media
  • Coordinate all public relations activities
  • Direct social media team to engage audiences across traditional and new media
  • Leverage existing media relationships and cultivate new contacts within business and industry media
  • Manage media inquiries and interview requests
  • Create content for press releases, byline articles and keynote presentations
  • Monitor, analyze and communicate PR results on a quarterly basis
  • Evaluate opportunities for partnerships, sponsorships and advertising on an on- going basis.
  • Build relationships with thought leaders to grow industry awareness
  • Maintain a keen understanding of industry trends affecting clients and make appropriate recommendations regarding communication strategy surrounding them

Minimum Qualifications, Skills and Competencies

  • Proven working experience in public relations required
  • Proven track record in designing and executing successful public relations campaigns at both a local and national level
  • Strong relationships with both local and national business and industry media outlets
  • Experience in acting as a company spokesperson; comfortable and skilled in both broadcast and print media interviews
  • Exceptional writing and editing skills
  • Solid experience with social media including blogs, Facebook, Twitter, etc.
  • Event planning experience
  • BA/MA degree in Marketing, Advertising, Communications or a related discipline.

About Us

Heads Up For Tails is a luxury pet products brand with its paw-prints across India. We design, manufacture and customize stylish, high quality and utility driven pet products to improve the quality of your pet's life and make pet ownership delightful.

We were founded with the sole aim of making the lives of all pet companions better and on the strong belief that pets are family. By offering products and services that make pets more comfortable, healthier and happier, we hope to strengthen the bond between pet and parent.

With a firm belief in safety, innovation and empathy, we create and curate a range of relevant pet products and services. We are constantly adding to our inventory of products and services to provide parents with a holistic pet care experience and hope to become rock solid partners in each family’s pet parenting journey. We have been awarded the ‘Brand of the Year’ Award two times (2017 and 2019), most recently awarded at Homburg Palace, Vienna.

Position Summary

The Manager, Social Media will be responsible for building and executing social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification. An animal lover, s/he will also responsible for expanding the company’s social media presence into new social media platforms, plus increase presence on existing platforms. S/he will also play a critical role in outlining and executing an ongoing strategy for audience engagement on our all social media platforms.

What Heads Up For Tails Can Offer You

  • A challenging, exciting, ambitious work environment where you can bring your pets along!
  • A work culture that encourages you to demonstrate ownership and take charge of your own journey and success
  • The opportunity to be a part of one of the fastest growing organizations in the pet industry
  • Access, awareness and education on quality pet care
  • Unlimited learning opportunities

Responsibilities

  • Creating marketing and social media campaigns and strategies, including budget planning, content ideation, and implementation schedules.
  • Building and executing social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification.
  • Growing and expanding company social media presence into new social media platforms, plus increases presence on existing platforms including Facebook, and Instagram.
  • Creating editorial calendars and syndication schedules.
  • Continuously improving by capturing and analysing the appropriate social data/metrics, insights and best practices, and then acting on the information.
  • Collaborating with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions.
  • Collecting customer data and analysing interactions and visits, plus using this information to create comprehensive reports and improve future marketing strategies and campaigns.
  • Reporting progress to the Senior Marketing Manager and the Creative Director.
  • Creating and distributing engaging written or graphic content in the form of e- newsletters, web page and blog content, or social media messages.
  • Brand positioning & promotion using social media platform.

Minimum Qualifications, Skills and Competencies

  • 5+ years of relevant experience in a digital marketing agency
  • Excellent communication skills, both written and verbal
  • Team player with a positive 'can-do' attitude.
  • Ability to multi-task and meet simultaneous tight deadlines with a high turnaround time
  • Has the ability to thrive in a challenging environment where priorities often change
  • Highly organised with excellent attention to detail

Desired Skills

Knowledge of the Retail/Manufacturing/Trading industry

About Us

Heads Up For Tails is a luxury pet products brand with its paw-prints across India. We design, manufacture and customize stylish, high quality and utility driven pet products to improve the quality of your pet's life and make pet ownership delightful.

We were founded with the sole aim of making the lives of all pet companions better and on the strong belief that pets are family. By offering products and services that make pets more comfortable, healthier and happier, we hope to strengthen the bond between pet and parent.

With a firm belief in safety, innovation and empathy, we create and curate a range of relevant pet products and services. We are constantly adding to our inventory of products and services to provide parents with a holistic pet care experience and hope to become rock solid partners in each family’s pet parenting journey. We have been awarded the ‘Brand of the Year’ Award two times (2017 and 2019), most recently awarded at Homburg Palace, Vienna.

What Heads Up For Tails Can Offer You

  • A challenging, exciting, ambitious work environment where you can bring your pets along!
  • A work culture that encourages you to demonstrate ownership and take charge of your own journey and success
  • The opportunity to be a part of one of the fastest growing organizations in the pet industry
  • Access, awareness and education on quality pet care
  • Unlimited learning opportunities

Responsibilities

Key responsibilities include:

  • Own the ‘for family’ position and drive it through all offline channels.
  • Handle all offline activities related to promotions
  • Experience in writing well-articulated briefs and working with creative leads in order to bring the offline experience of the brand alive
  • Standardising the visual merchandising experience across all retail stores
  • Experience in working with design teams to bring alive banners, pamphlets, vouchers, posters and other collateral
  • Ability to create a process around database management, where offline customers are added to online database systems
  • Good experience in having handled mid-to large scale events and offline brand launches
  • Experience in negotiating with media agencies for all BTL related media buys
  • Work and strategise with cross functional teams- product, customer service, sales and operations to shoulder revenue targets
  • Ability to understand hyperlocal digital effectiveness to drive new customers/footfalls
  • Own the offline re-marketing activities and standardise the process

Minimum Qualifications, Skills and Competencies

  • 6+ years of relevant experience
  • Ability to surpass and constantly meet revenue targets
  • Solid team management experience
  • Initiative and ownership; passion for one’s work
  • Being a pet parent is a Plus!

About Us

Heads Up For Tails is a luxury pet products brand with its paw-prints across India. We design, manufacture and customize stylish, high quality and utility driven pet products to improve the quality of your pet's life and make pet ownership delightful.

We were founded with the sole aim of making the lives of all pet companions better and on the strong belief that pets are family. By offering products and services that make pets more comfortable, healthier and happier, we hope to strengthen the bond between pet and parent.

With a firm belief in safety, innovation and empathy, we create and curate a range of relevant pet products and services. We are constantly adding to our inventory of products and services to provide parents with a holistic pet care experience and hope to become rock solid partners in each family’s pet parenting journey. We have been awarded the ‘Brand of the Year’ Award two times (2017 and 2019), most recently awarded at Homburg Palace, Vienna.

What Heads Up For Tails Can Offer You

  • A challenging, exciting, ambitious work environment where you can bring your pets along!
  • A work culture that encourages you to demonstrate ownership and take charge of your own journey and success
  • The opportunity to be a part of one of the fastest growing organizations in the pet industry
  • Access, awareness and education on quality pet care
  • Unlimited learning opportunities

Responsibilities

  • Create appealing and eye-catching visual displays that lead the customer through the entire store
  • Produce window displays, signs, interior displays, floor plans and special promotions displays
  • Act in alignment to the organization’s culture, products, image and target market
  • Oversee the production and brief staff on arranging displays
  • Change displays to promote new product launches and reflect festive or seasonal themes
  • Liaise with suppliers and source elements

Minimum Qualifications, Skills and Competencies

  • 2-4 years of proven experience as a Visual Merchandiser.
  • Creative & imaginative skills with excellent communication skills
  • The ability to independently manage multiple competing demands and to constantly re-prioritize
  • An extremely high sense of urgency and ability to work in a fast- paced, ever-changing environment

About Us

Heads Up For Tails is a luxury pet products brand with its paw-prints across India. We design, manufacture and customize stylish, high quality and utility driven pet products to improve the quality of your pet's life and make pet ownership delightful.

We were founded with the sole aim of making the lives of all pet companions better and on the strong belief that pets are family. By offering products and services that make pets more comfortable, healthier and happier, we hope to strengthen the bond between pet and parent.

With a firm belief in safety, innovation and empathy, we create and curate a range of relevant pet products and services. We are constantly adding to our inventory of products and services to provide parents with a holistic pet care experience and hope to become rock solid partners in each family’s pet parenting journey. We have been awarded the ‘Brand of the Year’ Award two times (2017 and 2019), most recently awarded at Homburg Palace, Vienna.

What Heads Up For Tails Can Offer You

  • A challenging, exciting, ambitious work environment where you can bring your pets along!
  • A work culture that encourages you to demonstrate ownership and take charge of your own journey and success
  • The opportunity to be a part of one of the fastest growing organizations in the pet industry
  • Access, awareness and education on quality pet care
  • Unlimited learning opportunities

Responsibilities

Key responsibilities include:

  • Understand the workings of our ambassador platform
  • Come up with fresh, creative, engaging missions for our ambassadors to engage with on a regular basis
  • Interact regularly with the ambassadors via the platform and tend to solve each query within 24 hours
  • Devise methods/create campaigns to increase the size of the community
  • Understand the brand voice + values and use the same to interact with the ambassadors (directly or via set missions)
  • Stay up to date with ongoing marketing campaigns to be able to leverage for promotional activities
  • Set monthly targets for revenue, sales, no. of ambassadors onboarded etc. and create monthly reports to track performance

Minimum Qualifications, Skills and Competencies

  • 2+ years’ experience in growing a brand's social media presence or in building successful online communities
  • Good understanding/knowledge of all aspects of community engagement
  • Passionate about taking complete ownership of their work
  • Excellent communication and problem-solving skills
  • Ability to come up with and implement strong creative ideas
  • Quick thinker and enthusiastic learner

About Us

Heads Up For Tails is a luxury pet products brand with its paw-prints across India. We design, manufacture and customize stylish, high quality and utility driven pet products to improve the quality of your pet's life and make pet ownership delightful.

We were founded with the sole aim of making the lives of all pet companions better and on the strong belief that pets are family. By offering products and services that make pets more comfortable, healthier and happier, we hope to strengthen the bond between pet and parent.

With a firm belief in safety, innovation and empathy, we create and curate a range of relevant pet products and services. We are constantly adding to our inventory of products and services to provide parents with a holistic pet care experience and hope to become rock solid partners in each family’s pet parenting journey. We have been awarded the ‘Brand of the Year’ Award two times (2017 and 2019), most recently awarded at Homburg Palace, Vienna.

What Heads Up For Tails Can Offer You

  • A challenging, exciting, ambitious work environment where you can bring your pets along!
  • A work culture that encourages you to demonstrate ownership and take charge of your own journey and success
  • The opportunity to be a part of one of the fastest growing organizations in the pet industry
  • Access, awareness and education on quality pet care
  • Unlimited learning opportunities

Responsibilities

Key responsibilities include:

  • Ensure liaison between Customer Service and Warehouse team.
  • Communicate with various departments to achieve interdepartmental mutual satisfaction.
  • Coordinate and monitor order Management.
  • Ability to work with little supervision and track multiple processes.
  • Demonstrate the ability to balance with growing complexity and resolve by thinking out of the box.
  • Ability to function independently as well as in a team, multi-tasking in a high energy environment.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Demonstrate ownership to resolve challenging issues, and escalating when necessary.

Minimum Qualifications, Skills and Competencies

  • Graduate/ Post Graduate degree in any discipline.
  • Proven experience as a Backend executive/coordinator.
  • Excellent communication (verbal and written) skills.
  • Ability to maintain regular and reliable attendance, ready to work in rotational shifts.
  • Familiarity with Microsoft Office, especially Excel.
  • Computer-savvy with a working knowledge of logistics.
  • An understanding of inventory maintenance would be an advantage.

About Us

Heads Up For Tails is a luxury pet products brand with its paw-prints across India. We design, manufacture and customize stylish, high quality and utility driven pet products to improve the quality of your pet's life and make pet ownership delightful.

We were founded with the sole aim of making the lives of all pet companions better and on the strong belief that pets are family. By offering products and services that make pets more comfortable, healthier and happier, we hope to strengthen the bond between pet and parent.

With a firm belief in safety, innovation and empathy, we create and curate a range of relevant pet products and services. We are constantly adding to our inventory of products and services to provide parents with a holistic pet care experience and hope to become rock solid partners in each family’s pet parenting journey. We have been awarded the ‘Brand of the Year’ Award two times (2017 and 2019), most recently awarded at Homburg Palace, Vienna.

What Heads Up For Tails Can Offer You

  • A challenging, exciting, ambitious work environment where you can bring your pets along!
  • A work culture that encourages you to demonstrate ownership and take charge of your own journey and success
  • The opportunity to be a part of one of the fastest growing organizations in the pet industry
  • Access, awareness and education on quality pet care
  • Unlimited learning opportunities

Roles & Responsibilities

Roles:

  • Leading the strategic thinking on HUFT and the pet service category, spread across in-house brands and other pet care brands.
  • Lead the development and execution of the marketing calendar and campaigns.
  • Lead the development of a consumer centric pipeline of new products across the businesses.
  • Providing leadership to direct reports (brand/product managers) and cross functional teams online / offline to successfully deliver the outcomes.
  • Leveraging cross-functional expertise to positively challenge the system to deliver more.
  • Managing the P&L and brand health. Providing guidance and leadership to ensure best in class execution of all key initiatives on time and in-line with budget.
  • Managing total A&P budget & track brand performance across key metrics such as brand equity health and market shares

Principal Accountabilities:

Marketing Strategy: 40%

  • Developing a strategic road map (long range plan / tactical ) for the category and group of brands, including annual marketing plans for support of business objective YOY
  • Day to day management of all brand related innovation and new business initiative projects
  • Drive product development strategy, pricing strategy, placement strategy and promotion strategy for category / brands to strengthen brand equity and brand preference.
  • Should have complete understanding & first hand exposure on the marketing
    processes including the following:
  • Understanding financial planning
  • Value chain
  • Pricing and schemes
  • Designing & implementation of consumer promotions

Marketing Systems: 20%

  • Direct management of brand budgets ensuring adequate funding of those projects required to meet their targets
  • Lead the implementation of defined projects working with brand managers / content managers / sales to launch new brands/ extensions/ promotions that build on the category offerings
  • Reviewing and approving communication, product and packaging for major launches and re-launches
  • Co-ordinate category / brand market research projects to improve consumer understanding and identify consumer insights
  • Provide clear leadership to team of brand managers across the portfolio of brands and categories

Insights and Innovation: 40%

  • Drive consumer centric marketing and brand strategy for delivering on category / brand growth.
  • Should have thorough understanding and knowledge of the following:
  • Consumer insight generation through observing on consumer behaviour
  • Attitude and practices
  • Segmenting
  • Targeting
  • Positioning of the sub brand /brands in competitive context
  • Improve efficiency of marketing programs by measuring & evaluating all activities and drawing concrete learning’s
  • To design medium and long term brand and product portfolio by developing a consumer centric new product pipeline

Key KPIs

  • To drive category growth and deliver P&L.
  • Responsible for delivering marketing objective for the category and brands
  • Market share (volume / value)
  • Profitability
  • Brand health score
  • Market ROI
  • Customer loyalty and brand preference

Minimum Qualifications, Skills and Competencies

  • MBA from a reputed institute
  • Background in Marketing management & new product development in consumer marketing firms in FMCG / Pet Care / Food Industry.
  • Total 10-15 years of work experience in consumer marketing – FMCG predominantly
  • Highly developed, and demonstrated teamwork skills with strong attention to detail
  • Ability to work in a dynamic company of diverse creative employees
  • Customer evangelism focused product development and outreach
  • People First – Shape and engage diverse teams to leverage different perspectives and create inclusive environment. Develop self and others to unleash potential by setting high standards, rewarding performance and confronting poor performance.
  • Authentic & Inspirational – Inspire a shared sense of purpose and direction with excitement for the future to motivate and energize others.
  • System Thinker – Connect the dots and move beyond the obvious to drive growth
  • Strategic – Be curious, constantly scan the environment and know the customer to discover growth potential. Transform business trends into long term strategic approaches to move the organization forward.
  • Agile and Resilient – Cultivate innovation by experimenting and adapting, learning from failures and pushing boundaries. Create clarity, optimism and opportunities in the face of ambiguity, uncertainty and setbacks.
  • Decisive and Result Driven – Solve problems through others by seeking input not consensus. Act decisively and courageously. Achieve exceptional results by taking ownership, persisting in the face of challenges and holding self and others accountable

About Us

Heads Up For Tails is a luxury pet products brand with its paw-prints across India. We design, manufacture and customize stylish, high quality and utility driven pet products to improve the quality of your pet's life and make pet ownership delightful.

We were founded with the sole aim of making the lives of all pet companions better and on the strong belief that pets are family. By offering products and services that make pets more comfortable, healthier and happier, we hope to strengthen the bond between pet and parent.

With a firm belief in safety, innovation and empathy, we create and curate a range of relevant pet products and services. We are constantly adding to our inventory of products and services to provide parents with a holistic pet care experience and hope to become rock solid partners in each family’s pet parenting journey. We have been awarded the ‘Brand of the Year’ Award two times (2017 and 2019), most recently awarded at Homburg Palace, Vienna.

Position Summary

Reporting to: CEO

Team size: 15-20

The Director, E Commerce will be responsible for scaling our E commerce business to greater and new heights at an accelerated pace. As the Director, your responsibilities will include analyzing, reviewing, recommending and building strategic and tactical changes to Internet Properties that drive business profitability by increasing visitors, improving conversion rates, capturing larger average order sizes and managing margin performance. Given that we are an omni-channel business, the individual in this role will also have to bring A+ interpersonal skills to the job to be able to effectively work across teams and managers.

What Heads Up For Tails Can Offer You

  • A challenging, exciting, ambitious work environment where you can bring your pets along!
  • A work culture that encourages you to demonstrate ownership and take charge of your own journey and success
  • The opportunity to be a part of one of the fastest growing organizations in the pet industry
  • Access, awareness and education on quality pet care
  • Unlimited learning opportunities

Responsibilities

  • Orchestrate all aspects of a strategic ecommerce plan. Combine existing expertise in sales, marketing, technology and management to deliver a superior brand and shopping experience for all customers
  • Lead growth of Marketplace (Amazon & Flipkart) business
  • Collaborate with cross-functional partners to manage all aspects of the eCommerce business including, business planning, content strategy and development, promotional campaigns and other online marketing, website design, customer service, web analytics and web technologies
  • Direct integrated campaigns that will deliver an increase in conversion rates, overall order size and managing margin performance across a variety of product lines.
  • Provide thought leadership, innovation and process optimization initiatives such as implementing ecommerce software and other industry best practices
  • Partner with key cross-functional teams to ensure all relevant organizational goals and implications are factored into eCommerce projects
  • Build and direct a cohesive team of internal and external personnel to effectively develop eCommerce solutions
  • Identify new areas of ecommerce opportunity beyond current brand offerings
  • Directly manage the following teams: Performance Marketing (Facebook & Google Ads), Online Catalog, UI/UX, SEO, Marketplace (Amazon & Flipkart Business), Technology (Shopify & App Development)_Final

Minimum Qualifications, Skills and Competencies

  • 8-10 years of proven leadership experience of E-Commerce projects
  • Extensive knowledge of e-commerce technology and sophisticated analytics
  • Outstanding analytical skills, strong experience interpreting test results & drawing conclusions
  • Passion and ownership for learning new things and being up to date with industry trends and developments
  • Demonstrated strong business judgment and decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives
  • Strong attention to detail and thrive in changing environment; a demonstrated ability to hustle and get things done
  • Ability to effectively communicate with a project team; exceptional team management skills including managing through multiple layers
  • MBA is preferred

About Us

Heads Up For Tails is a luxury pet products brand with its paw-prints across India. We design, manufacture and customize stylish, high quality and utility driven pet products to improve the quality of your pet's life and make pet ownership delightful.

We were founded with the sole aim of making the lives of all pet companions better and on the strong belief that pets are family. By offering products and services that make pets more comfortable, healthier and happier, we hope to strengthen the bond between pet and parent.

With a firm belief in safety, innovation and empathy, we create and curate a range of relevant pet products and services. We are constantly adding to our inventory of products and services to provide parents with a holistic pet care experience and hope to become rock solid partners in each family’s pet parenting journey. We have been awarded the ‘Brand of the Year’ Award two times (2017 and 2019), most recently awarded at Homburg Palace, Vienna.

Position Summary

As a Lead-Hiring and Sourcing, you will develop, drive, and inspire a high performing team of Recruiters and Recruiting Researchers, partnering closely with the business to hire top talent for our organization. This role is pivotal in our success to becoming a leader in the pet industry.

 

This is also a unique opportunity to be one of the only teams to recruit across multiple functions. Due to the priority for the business, this agile team will recruit for Design, E Commerce, Customer Service and Content & Marketing teams. You will partner closely with team leaders and will get a deep understanding of business context. If you are passionate about people and pets, this is the perfect job for you

What Heads Up For Tails Can Offer You

  • A challenging, exciting, ambitious work environment where you can bring your pets along!
  • A work culture that encourages you to demonstrate ownership and take charge of your own journey and success
  • The opportunity to be a part of one of the fastest growing organizations in the pet industry
  • Access, awareness and education on quality pet care
  • Unlimited learning opportunities

Responsibilities

  • Manage, hire, and lead a team of recruiters and researchers to successfully partner with different teams to hire across multiple functions
  • Be a critical inclusion & diversity thought partner to leaders and determine a plan for increasing representation within our key teams
  • Partner with team leaders on holistic recruiting strategy, helping them to better understand trends, and ensure headcount alignment
  • Evaluate current hiring process and make changes to streamline and enhance for candidate experience and/or hiring managers
  • Proactively balance workload between recruiters and researchers on your team
  • Participate at a team level on broader team projects and initiatives to enhance recruiting at Heads Up For Tails
  • Leverage, analyze, and develop recruiting reports to share with team and business

Minimum Qualifications, Skills and Competencies

  • 5+ years leading high performance recruiting teams in a fast-paced environment
  • 8+ (total) years of recruiting experience with a focus on hiring technical or creative talent
  • Demonstrated ability to conceptualize and articulate hiring strategy for complex business groups
  • Experience recruiting for e-commerce/agency teams, ideally spanning across creative and e-commerce disciplines
  • Strong analytical skills coupled with a broad business perspective
  • Strong level of independence and efficiency; entrepreneurial mindset with a demonstrated ability to hustle
  • Seasoned recruiting leader who is able to thrive in our company culture

About Us

Heads Up For Tails is a luxury pet products brand with its paw-prints across India. We design, manufacture and customize stylish, high quality and utility driven pet products to improve the quality of your pet's life and make pet ownership delightful.

We were founded with the sole aim of making the lives of all pet companions better and on the strong belief that pets are family. By offering products and services that make pets more comfortable, healthier and happier, we hope to strengthen the bond between pet and parent.

With a firm belief in safety, innovation and empathy, we create and curate a range of relevant pet products and services. We are constantly adding to our inventory of products and services to provide parents with a holistic pet care experience and hope to become rock solid partners in each family’s pet parenting journey. We have been awarded the ‘Brand of the Year’ Award two times (2017 and 2019), most recently awarded at Homburg Palace, Vienna.

Position Summary

You will be responsible for supporting multiple categories that populates, maintains the content for the Heads Up For Tails Catalog, working with various internal teams to ensure a reliable and operationally effective flow of products, and interacting directly with HUFT’s internal customers across the country to deliver to their requirements and work directly with the stakeholders to ensure the overall health of the processes is good.

What Heads Up For Tails Can Offer You

  • A challenging, exciting, ambitious work environment where you can bring your pets along!
  • A work culture that encourages you to demonstrate ownership and take charge of your own journey and success
  • The opportunity to be a part of one of the fastest growing organizations in the pet industry
  • Access, awareness and education on quality pet care
  • Unlimited learning opportunities

Responsibilities

  • Meeting operational and business goals through capacity planning through forecasting
  • Creating best in class product detail pages incorporating SEO and conversion tactics to product titles, bullet points, descriptions, search terms, extended content, images, and videos
  • Developing error free best in class master catalog, branched out store catalogs
  • Troubleshooting and driving resolutions to ensure reliable and operationally effective flow of products; improving processes and reduce discrepancies
  • Working with various internal teams (e.g. supply chain, fulfilment centre, technology teams) to help drive tools and process improvements that affect catalog management workflows
  • Driving appropriate data-oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals
  • Managing stakeholder communication across multiple lines of business on operational milestones, process changes and escalations
  • Liaising with clients in fetching their catalogs and simplify them to fit into eCommerce ecosystem
  • Maintaining various productivity trackers with an aim of improving efficiency
  • Tracking metrics that allow for accurate measurement and traction towards solving a business problem

Minimum Qualifications, Skills and Competencies

  • 2-4 years of proven experience as a Catalog Executive for an E-Commerce outfit
  • Advanced proficiency in Excel (pivot tables, v-lookup, graphs, etc.)
  • Strong presentation & communication skills
  • The ability to independently manage multiple competing demands and to constantly reprioritize
  • An extremely high sense of urgency and ability to work in a fast-paced, ever-changing environment

About Us

Heads Up For Tails is a luxury pet products brand with its paw-prints across India. We design, manufacture and customize stylish, high quality and utility driven pet products to improve the quality of your pet's life and make pet ownership delightful.

We were founded with the sole aim of making the lives of all pet companions better and on the strong belief that pets are family. By offering products and services that make pets more comfortable, healthier and happier, we hope to strengthen the bond between pet and parent.

With a firm belief in safety, innovation and empathy, we create and curate a range of relevant pet products and services. We are constantly adding to our inventory of products and services to provide parents with a holistic pet care experience and hope to become rock solid partners in each family’s pet parenting journey. We have been awarded the ‘Brand of the Year’ Award two times (2017 and 2019), most recently awarded at Homburg Palace, Vienna.

What Heads Up For Tails Can Offer You

  • A challenging, exciting, ambitious work environment where you can bring your pets along!
  • A work culture that encourages you to demonstrate ownership and take charge of your own journey and success
  • The opportunity to be a part of one of the fastest growing organizations in the pet industry
  • Access, awareness and education on quality pet care
  • Unlimited learning opportunities

Responsibilities

  • Create and execute learning strategies and programs
  • Evaluate individual and organizational development needs
  • Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)
  • Design and deliver e-learning courses, workshops and other trainings
  • Assess the success of development plans and help employees make the most of learning opportunities
  • Help managers develop their team members through career pathing
  • Track budgets and negotiate contracts
  • Hire and oversee training and L&D Specialists

Minimum Qualifications, Skills and Competencies

  • Proven experience as an L&D Manager, Training Manager or similar
  • Demonstrated experience and success with virtual learning programs
  • Demonstrated experience with teaching/facilitating teams
  • Current knowledge of effective learning and development methods, principles of adult learning theories
  • Familiarity with e-learning platforms and practices
  • Experience in project management and budgeting
  • Proficient in MS Office and Learning Management Systems (LMS)
  • Excellent communication and negotiation skills; sharp business acumen
  • Ability to build rapport with employees and vendors
  • BSc/BA in Business, Psychology or a related field

About Us

Heads Up For Tails is a luxury pet products brand with its paw-prints across India. We design, manufacture and customize stylish, high quality and utility driven pet products to improve the quality of your pet's life and make pet ownership delightful.

We were founded with the sole aim of making the lives of all pet companions better and on the strong belief that pets are family. By offering products and services that make pets more comfortable, healthier and happier, we hope to strengthen the bond between pet and parent.

With a firm belief in safety, innovation and empathy, we create and curate a range of relevant pet products and services. We are constantly adding to our inventory of products and services to provide parents with a holistic pet care experience and hope to become rock solid partners in each family’s pet parenting journey. We have been awarded the ‘Brand of the Year’ Award two times (2017 and 2019), most recently awarded at Homburg Palace, Vienna.

Position Summary

As the Senior Data Analysts, the person will perform various functions, which primarily involves providing analytic and technical skills necessary to innovate, build, and maintain well-managed data solutions and capabilities to solve business problems. The person will develop clear and well-structured analytical plans and analyse large data-sets and this will include, analysing administrative data, insurance, billing claims, and other data-sets and statistical analysis of a mildly urgent/sensitive nature.

What Heads Up For Tails Can Offer You

  • A challenging, exciting, ambitious work environment where you can bring your pets along!
  • A work culture that encourages you to demonstrate ownership and take charge of your own journey and success
  • The opportunity to be a part of one of the fastest growing organizations in the pet industry
  • Access, awareness and education on quality pet care
  • Unlimited learning opportunities

Responsibilities

  • The Person will be responsible for managing master data base and providing quality assurance.
  • The Person will be responsible for managing and designing data reporting environments including source and meta data.
  • The Person will be responsible for providing technical expertise on data storage structures, mining and cleansing
  • The Person will be responsible for preparing various data reports including PPTs for management presentations

Minimum Qualifications, Skills and Competencies

  • Bachelor’s Degree and at least 3-4 years of working experience in a relative field
  • Working knowledge of SQL, Oracle and Python, Advance Excel, VBA and Macros with high level of Mathematical Skills.
  • Comfortable with presenting data and incorporating it into reporting across multiple levels of the organization
  • Self-motivated and able to work as part of a team in a fast-paced environment with changing priorities.
  • Strategic, analytical and creative thinker; able to create and develop new methods for improvement
  • Goal orientated: ability to stay focused on delivering results
  • Strong interpersonal skills and the ability to work with individuals across all organizational levels required.
  • Willingness to assist other departments to develop solutions and metrics

About Us

Heads Up For Tails is a luxury pet products brand with its paw-prints across India. We design, manufacture and customize stylish, high quality and utility driven pet products to improve the quality of your pet's life and make pet ownership delightful.

We were founded with the sole aim of making the lives of all pet companions better and on the strong belief that pets are family. By offering products and services that make pets more comfortable, healthier and happier, we hope to strengthen the bond between pet and parent.

With a firm belief in safety, innovation and empathy, we create and curate a range of relevant pet products and services. We are constantly adding to our inventory of products and services to provide parents with a holistic pet care experience and hope to become rock solid partners in each family’s pet parenting journey. We have been awarded the ‘Brand of the Year’ Award two times (2017 and 2019), most recently awarded at Homburg Palace, Vienna.

Position Summary

As Supply Chain Manager, you will be responsible to collect, organize and interpret statistical information to make it useful for the organization to forecast demands and drive operations accordingly. S/he will focus on minimizing sales opportunity loss and cost in the supply chain by operating strategic supply forecasts considering the lead time based on market demand analysis. S/he will also be responsible for improving demand operation level of sales subsidiaries by complying with rules & processes of supply management and maintaining optimal inventory for distribution and maximizing SCM (Supply Chain Management) operation efficiency by building mid- and long-term resource management strategy through in-advance-discussions regarding mid- and long-term demands.

What Heads Up For Tails Can Offer You

  • A challenging, exciting, ambitious work environment where you can bring your pets along!
  • A work culture that encourages you to demonstrate ownership and take charge of your own journey and success
  • The opportunity to be a part of one of the fastest growing organizations in the pet industry
  • Access, awareness and education on quality pet care
  • Unlimited learning opportunities

Responsibilities

  • Market Demand Analysis-Performs market demand analysis for each segment and model group by analysing factors (economic trend, marketing plan, launch of competitive product, etc.) which influence the market.
  • Operation by securing supply quantity of key materials- Performs selecting key materials and operating them in the system to stabilize supply for mass production of new models.
  • Demand management of sales subsidiaries-Performs discussion on demand quantity with the related sales subsidiaries and plans the guide for strategic decision making of the business unit.
  • Launch of new model and EOP (End of Production) management- Prepares strategy operating 4 cycles of period (introduction, growth, maturity, and decline) from new model launch to EOP.
  • Optimal inventory operation- Performs establishing sale & supply plan for surplus and shortage of inventory to maintain optimal inventory level for distribution in the market and sales subsidiaries.
  • Mid- and long-term resource management planning-Participates in establishing Mid- and long-term resource management planning for preparing long term delivery materials and facilities by discussing the demand for mid- and long-term period (4 to 6 months) in advance

Minimum Qualifications, Skills and Competencies

  • At least 7-10 years of working experience in a relative field
  • Self-starter with the ability to independently prioritize and manage multiple tasks/projects concurrently; is process-oriented and exhibits organizational skills.
  • Possesses a technical aptitude and analytical mindset with problem-solving skills; comfortable learning data analysis tools
  • Comfortable with presenting data and incorporating it into reporting across multiple levels of the Company
  • Self-motivated and able to work as part of a team in a fast-paced environment with changing priorities.
  • Goal orientated: ability to stay focused on delivering results
  • Strong interpersonal skills and the ability to work with individuals across all organizational levels required.
  • Bachelors/Masters degree in Business Management, Supply Chain Management, or related field.

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FAQs

Do we sell pets?

No, we do not sell pets, we only sell products that pets need.

Delivery timeline

Once an order is placed, it will be dispatched in 1-2 working days. After shipping, delivery will take 2-5 business days for delivery.

Deliveries within Delhi NCR will be done within 48 hours from the date of order.

Personalised Orders may take 10-15 days for delivery.

You will also receive an email and SMS with tracking details to track your package.

Note: Orders can also be tracked through this chatbot (Main Menu).

Exchange & Return Policy

Exchange is allowed only on certain items (within 7 days) Please refer to the following link:

https://headsupfortails.com/pages/faqs

What size would fit my pet?

Please refer to the size chart provided on the product details page for product specific sizing. For further queries, please contact Customer Service.

What are the modes of payment we accept?

Credit Cards (Domestic & International), Cash on Delivery, Debit Cards, UPI and NetBanking.

Do we customize?

Yes, we do customise according to your pet’s needs. We can have beds, bowls, name tags, collars, leashes, toys, and almost anything else specially designed to suit your pet.

Talk to Customer Service