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Being a pet parent is one of the most challenging yet rewarding experiences. And as responsible pet parents, we all want our furry families to live their best lives with us. But how does one start on this unknown journey and what route does one follow? There are millions of questions that come to our mind and we often struggle to find the answers.

#LearnWithHUFT is here to be your ultimate pet parenting partner. From the basics 'how-tos' to building experiences to make our pet’s lives richer, we have gathered years of expertise and knowledge together in one place to provide you a personalised experience. This page is all that you need to know about pets, parenting and everything in between.

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FAQs

Do we sell pets?

No, we do not sell pets, we only sell products that pets need.

Delivery timeline

Once an order is placed, it will be dispatched in 1-2 working days. After shipping, delivery will take 2-5 business days.

Deliveries within Delhi NCR will be done within 48 hours from the date of order.

Personalised Orders may take 10-15 days for delivery.

You will also receive an email and SMS with tracking details to track your package.

Note: Orders can also be tracked through this chatbot (Main Menu).

Exchange & Return Policy

Exchange is allowed only on certain items (within 7 days) Please refer to the following link:

https://headsupfortails.com/pages/faqs

What size would fit my pet?

Please refer to the size chart provided on the product details page for product specific sizing. For further queries, please contact Customer Service.

What are the modes of payment we accept?

Credit Cards (Domestic & International), Cash on Delivery, Debit Cards, UPI and NetBanking.

Do we customize?

Yes, we do customise according to your pet’s needs. We can have beds, bowls, name tags, collars, leashes, toys, and almost anything else specially designed to suit your pet.

Talk to Customer Service