Return / Exchange Requests

No, we do not sell pets, we only sell products that pets need.

Once an order is placed, it will be dispatched in 1-2 working days. After shipping, delivery will take 2-5 business days.

Deliveries within Delhi NCR will be done within 48 hours from the date of order.

Personalised Orders may take 10-15 days for delivery.

You will also receive an email and SMS with tracking details to track your package.

Note: Orders can also be tracked through this chatbot (Main Menu).

Exchange is allowed only on certain items (within 7 days) Please refer to the following link:

https://headsupfortails.com/pages/faqs

Please refer to the size chart provided on the product details page for product specific sizing. For further queries, please contact Customer Service.

Credit Cards (Domestic & International), Cash on Delivery, Debit Cards, UPI and NetBanking.

Yes, we do customise according to your pet’s needs. We can have beds, bowls, name tags, collars, leashes, toys, and almost anything else specially designed to suit your pet.