Shipping Policy and Delivery Policy

At Heads Up For Tails, we want your pet’s goodies to reach you smoothly and on time. This Shipping & Delivery Policy applies to all orders placed with Heads Up For Tails (“we”, “us”, “our”). We’ve put this together to help you understand how your order is processed, shipped, and delivered every step of the way.

We recommend giving it a quick read so you know what to expect. By placing an order with us, you agree to the terms outlined here.

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1. Order Processing

• All orders are generally dispatched within 1 business day of payment confirmation.
• You will receive a confirmation email (and whatsapp where applicable) once your order is successfully placed, and another notification when your order has been dispatched.

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2. Shipping Methods & Delivery Timeline

We offer reliable and timely home delivery on all orders.

Standard Delivery

The estimated delivery times are as follows:

Region	Estimated Delivery Time (from dispatch)
Delhi NCR/Mumbai/Bangalore	1–2 working days
Other Metro & Tier-1 Cities	2–3 working days
Other Locations (Rest of India)	5–8 working days

Note: Estimated timelines are approximate and may vary due to logistical constraints, public holidays, or unforeseen circumstances.

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3. Shipping Charges

• Shipping charges — if any — will be displayed at checkout before you complete your purchase.
• We may offer free shipping promotions from time to time based on order value, promotional campaigns, or specific products.

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4. Order Tracking

• After your order has been dispatched, you will receive a tracking ID via email/whatsapp.
• You can use the courier partner’s portal to check the delivery status in real time.

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5. Delivery & Receipt

• Deliveries are typically made during business hours (9:00 AM to 9:00 PM)
• Please ensure someone is available at the delivery address to receive the order.
• If no one is available to receive the delivery, the courier partner may attempt redelivery or return the package to a local facility.

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6. Shipping Restrictions & Address Issues

• We currently deliver within India only.
• Orders cannot be delivered to P.O. boxes, and certain remote locations may incur longer delivery times.
• Please enter the correct delivery address and pin code at checkout. We are not responsible for delivery delays due to incorrect or incomplete addresses.

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7. Delays & Exceptions

Although we make every effort to deliver on time, delivery timelines are estimates and not guaranteed. Delays may occur due to:

• Extreme weather or natural disasters
• Courier partner disruptions
• Government-mandated lockdowns or restrictions
• High seasonal order volume

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8. Lost or Damaged Shipments

• If your order arrives damaged, please retain the original packaging and notify our customer support at hello@headsupfortails.com within 24 hours of delivery.
• In case of confirmed damage or loss, we will arrange a replacement or refund basis investigation & our policies.

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9. Cancellations & Order Modifications

• You may cancel your order before it’s dispatched by yourself or contacting our support team.
• Once dispatched, orders cannot be cancelled in transit. You may return the order under our return policy after delivery (see linked Return & Replacement Policy).

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10. Policy Updates

We may update this Shipping & Delivery Policy occasionally to reflect changes in our operations, shipping partners, or applicable laws. Any updates will be posted on this page with a revised “Last Updated” date.

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11. Contact Us

If you have questions about this policy, your order, or delivery status, you can reach us at:

📧 hello@headsupfortails.com
📞 011-40845122
WA 97175 26240
(Working hours: 9:00 AM – 9:00 PM IST)

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Helpful Links

Return & Replacement Policy: https://headsupfortails.com/pages/return-exchange-and-cancellation-policy
Terms of Use: https://headsupfortails.com/pages/terms-of-use