Charity Deduction

A contribution to improve the lives of street animals

  • Contributions once made, cannot be refunded or cancelled.

  • Your contribution will be donated to the Heads Up For Tails Foundation to help make a positive difference in the lives of street animals. Heads Up For Tails Foundation is a trust registered to achieve charitable objectives with regard to the welfare of street animals in India.

  • You/The Customers voluntarily choose to contribute to the social cause and by proceeding to donate the money, you/the customers do so at your/their own risk and expressly waive all the claims, rights of action and/or remedies (under law or otherwise) that you/they may have against Precious Pet Services Private Limited/Heads Up For Tails arising out of or in connection with the contribution made.

  • No certificate under section 80G of the Income Tax Act, 1961 will be issued to you/the customers.

  • By proceeding to donate the money, you/the customer understand and confirm that this donation is not from any foreign source as defined under Foreign Contribution Regulation Act, 2010 and that you/the customer are a resident Indian.

  • To learn more about the difference your contribution will make, please write to us at

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Do we sell pets?

No, we do not sell pets, we only sell products that pets need.

Delivery timeline

Once an order is placed, it will be dispatched in 1-2 working days. After shipping, delivery will take 2-5 business days for delivery.

Deliveries within Delhi NCR will be done within 48 hours from the date of order.

Personalised Orders may take 10-15 days for delivery.

You will also receive an email and SMS with tracking details to track your package.

Note: Orders can also be tracked through this chatbot (Main Menu).

Exchange & Return Policy

Exchange is allowed only on certain items (within 7 days) Please refer to the following link:

What size would fit my pet?

Please refer to the size chart provided on the product details page for product specific sizing. For further queries, please contact Customer Service.

What are the modes of payment we accept?

Credit Cards (Domestic & International), Cash on Delivery, Debit Cards, UPI and NetBanking.

Do we customize?

Yes, we do customise according to your pet’s needs. We can have beds, bowls, name tags, collars, leashes, toys, and almost anything else specially designed to suit your pet.

Talk to Customer Service