Hi! How can we help you today?

Finding the perfect fit for your pet is important, that’s why every product page includes a detailed size chart and simple measurement tips. We recommend measuring your pet carefully before placing an order, as sizes can vary across products.
If you’re unsure, especially for winter wear or breed-specific clothing—our Customer Delight team will be happy to guide you before purchase. Connect with us via Whatsapp "97175 26240" or Call "011-40845122".

We understand sizing can be tricky. If the product is eligible and unused with tags intact, you can request an exchange within 7 days of delivery.

We work hard to get your pet’s goodies to you as quickly as possible! Most orders are dispatched within 24 hours.

Here’s what you can expect once your order is on its way:

• NCR/Mumbai/Bangalore: 1-2 business day (subject to stock availability at Gurgaon warehouse)
• Other Metro Cities: 2-3 business days
• Rest of India: 5–7 business days
• Custom-made products: 7–10 business days

While delivery timelines may vary depending on your location or courier partner, we’ll always do our best to keep things smooth. For more details, you can check our Shipping Policy by clicking the link

Once your order is dispatched, you’ll receive a tracking link via whatsapp/email.
You can also track your order anytime using our WhatsApp chatbot.

If your order takes a little longer than expected, don’t worry, we’re here to help! Reach out to us and our team will connect with our logistics partners and keep you updated every step of the way.

Some orders ship from different warehouses or have size/weight constraints, so they may arrive in separate packages. But don’t worry you’ll get the updates as and when they are shipped via email/whatsapp.

Please reach out to us right away. We’ll raise this with our courier partner and stay on it, keeping you updated until it’s fully resolved.

Courier partners may attempt delivery again. If repeated attempts fail, our team will coordinate with you to ensure successful delivery.

We currently work with third-party courier partners, so scheduled deliveries aren’t available just yet. Most delivery partners do call ahead though, making it easy for you to plan accordingly.

Once your order is placed and confirmed, we’re unable to make changes like adding or removing products.

We want your pet to have the best! If you're not satisfied, shoot us an email at hello@supertails.com or call us at 011-40845122, and we'll fetch the solution for you.

Please make sure that you raise a return/exchange request within 7 days of the product delivery.

You can get store credit when you want to exchange an item. We prefer immediate exchanges but in special circumstances, we can extend store credit for the span of one month.

We keep a very eye on our goods and are careful not to stock or ship products that have passed their expiry date. If damage has occurred in transit, do get in touch with us on hello@headsupfortails.com within 24 hours of your delivery.

Some items are not eligible for return or exchange due to hygiene and safety reasons. These include food, treats, toys, customised products, sale items, and medicines. Information related to this information is also directly available on the product page itself. To see the full list click on this link

Raising an exchange is simple! Here’s how you can do it:

• Email your Order ID and product images to hello@headsupfortails.com
• Our team will arrange a pickup
• Once the product passes quality checks, we’ll ship the exchange or issue store credit

For more details on our Exchange Policy click on this link

If you miss the scheduled pickup, our courier partner will make up to 2 more attempts. If pickup still fails, you'll need to raise a new request or reach out to our support team.

Yes, in many cases you can request an exchange for a different product. Since it may vary depending on the item, our Customer Support team will be happy to guide you through the exact exchange process and help you with the next steps.

We’re sorry for any inconvenience! Please raise a complaint within 48 hours of delivery with supporting photos or videos. Investigations in such cases may take 7–10 working days, after which we’ll share a resolution with you.

A free reverse pickup will be arranged at your address (usually within 4–5 business days), and once the product passes our quality check, your refund or replacement will be processed.

Once your exchange or return request is approved, pickups are typically arranged within 4–5 business days. If there's a delay beyond that, please contact our customer support for assistance.

Yes, you can cancel your order anytime before it’s dispatched
Here’s how you can cancel:

• Through our app or website: Head to the My Orders section, select the order you’d like to cancel, and click/tap on “Cancel Order.”
• By email: Write to us at hello@headsupfortails.com, and our team will be happy to assist you.

We do not charge any cancellation fee for prepaid orders

Yes, you can cancel the products in an existing order anytime before shipment. To request an update in your order, drop us a word here and we will get in touch with you within 24-48 hours.

Credit Cards (Domestic & International), Cash on Delivery, Debit Cards, UPI and NetBanking

In the rare case that payment gets debited from your account but the order is not confirmed, we suggest you wait for 24 hours for confirmation. If it takes longer, please drop us a message here and we will get back to you.

For any cancelled order, the refund amount will be equal to the amount paid by you i.e. excluding the savings through coupon code(s).

If the payment was made via HUFT Wallet, the amount will get credited back to the wallet within 24 hours.

Refunds are credited to your HUFT wallet within 24–48 hours after your returned product passes the quality check. The actual credit timeline depends on your payment method.

• Log in to www.headsupfortails.com.
• Add your items to cart
• Proceed to check out
• Enter the coupon code in the box that has the text: “gift cards or discount code”.
• The amount will be deducted from the gift card
• Any unused balance will remain on your gift card for a period of 6 months from date of issue.

Our Pet Spa offers professional grooming and wellness services including:

• Bath and blow-dry
• Haircutand styling
• Nail clipping
• Ears, eyes and teeth cleaning
• Massages and packs

…and many more services tailored to your pet’s unique needs!

Yes, appointments are recommended to ensure availability and dedicated grooming time for your pet. You can book an appointment via the HUFT App, or call your nearest Spa directly. Walk-ins may be accepted depending on Spa staff availability.

You can book a Spa appointment by:

• Booking directly on the Heads Up For Tails App
• Visiting your nearest Heads Up For Tails Store & Spa
• Calling your nearest Heads Up For Tails Store & Spa directly
• Reaching out to customer support for assistance

Absolutely! Every groomer at the HUFT Spa is an animal lover and an expert, trained and certified to make grooming a safe, comfortable, and stress-free experience for your pet. They always prioritise hygiene, gentle techniques, and make sure your pet feels happy and cared for throughout.

Absolutely! We customise grooming sessions based on your pet’s requirements. We offer dedicated full grooming services for puppies. For senior pets, extra care, sensitive skin-friendly products, and gentler techniques are always ensured.

We use high-quality, pet-safe grooming products that are gentle on your pet’s skin and coat. If your pet has allergies or sensitivities, please let us know before the session starts. Our expert groomers will make sure the products and services are tailored to your pet’s unique needs.

A grooming session typically takes 60–120 minutes, depending on your pet’s size, coat type, and selected services.

For your pet’s safety and hygiene reasons, pet parents are usually requested to wait outside the grooming area. However, you can discuss any special concerns with the staff beforehand.

Our groomers are trained to interact with anxious pets patiently. If a pet becomes too stressed or aggressive, the session may be paused or stopped to ensure your pet’s comfort and everyone’s safety.

We have many types of services at different prices that cater to every pet’s needs. The services start at ₹250. You can check specific details on the HUFT App or in the price cards placed at every HUFT Spa.

We request pet parents to inform the Spa in advance if the appointment needs to be canceled or rescheduled so that the slot can be offered to another pet. Doing both is super easy on the HUFT App! You can also call the Spa staff directly for assistance.

Before your pet’s grooming session, here’s how you can help make it a happy experience:

• Make sure your pet is healthy and free from contagious illnesses.
• Share any pre-existing medical conditions or anxious behaviours with our team so we can ensure extra, tailored care.
• Keep your pet on a leash or in a carrier while visiting the store to keep everyone safe and comfortable.

While vaccinations may not always be mandatory, we strongly recommend pets be up-to-date on basic vaccinations for their safety.

Absolutely! We offer a range of grooming services specially designed for cats. From Full Grooming Services to Haircuts, Massages and more curated for short coats and long coats.

You can locate your nearest Heads Up For Tails Pet Spa using the Store Locator on our website or app.